CityTech Enterprises – On-Site Technician Support | Tactics Badege Projects

Project Overview
CityTech Enterprises, a hardware solutions provider, partnered with Tactical BPO for reliable on-site technicians to deploy, maintain, and troubleshoot IT infrastructure at client locations across the region.

Scope of Work
Tactical BPO’s field technicians were responsible for:

• Hardware installations (PCs, POS systems, routers)

• Cabling and network setup

• Preventive maintenance and hardware audits

• Troubleshooting of LAN/WAN and connectivity issues

• Coordinating with remote teams for escalations

• On-demand site visits for critical support

Key Achievements

• Successfully completed 250+ on-site deployments within 6 months

• Reduced equipment downtime by 40% through proactive maintenance

• Maintained a 97% client satisfaction rating for technician visits

• Enabled next-day service for high-priority service tickets

Tools & Equipment

• Diagnostic Tools (Multimeter, Cable Tester)

• Laptops, Printers, POS Hardware

• Networking Equipment (Cisco, Ubiquiti)

• ITSM Integration with Remote Support Teams